Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. You can state your needs here with regards to your debilitating condition. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Similarly, awareness was higher among older claimants (69 per cent of those aged 55 and over, compared to 57 per cent of under 35-year-olds), and for those with mobility issues (65 per cent, compared 57 per cent of those with no mobility issues). In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. 25p per mile) to help towards fuel. Unweighted base: all respondents (n=1133). Claimants more likely to report this problem included those who were placed in the LCWRA group, than those who were awaiting further assessment; and those with mobility issues, than those without. Claimants were asked if they had previous experience of video calls via laptop, tablet or phone. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. I first applied for pip back in 2016 and was awarded a paper based award . Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. Women were again most likely to prefer a telephone assessment (58 per cent probability) and have much lower predicted probability of a preference for face-to-face (21 per cent). The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. you can't plan a route to an unfamiliar place yourself. Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). All face to face assessments have been suspended for at least 3 months. Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. You can learn more about having an assessment at home by buying this book on this website. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. You will need to contact the assessment provider and request a home assessment. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). Over nine in ten (93 per cent of) claimants were satisfied that the assessor called on time and 98 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing 64 Posts. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. For example, those awarded the benefit or with an unknown outcome were more likely to agree that the assessor listened to them and understood them (90 per cent and 83 per cent respectively), compared to those who were disallowed PIP (59 per cent). You will need to contact the assessment provider and request a home assessment. Most commonly this was problems with holding the telephone or using a loudspeaker (13 per cent). Claimants with mental health conditions were more likely to say they would be nervous or anxious (32 per cent) and that they did not want to be on camera (24 per cent). The appointment set for you is usually in a span of 7 days away. The most common way new claimants had first heard about PIP was from a friend or a relative (39 per cent), as well as from a health worker (19 per cent) or JobCentre Plus (14 per cent). Six in ten (62 per cent) of those who were undergoing a reassessment expressed a preference for telephone assessments compared to around four in ten (41 per cent) of those with a new claim. Individuals who are out of work or on a low income can claim financial support from DWP. Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. Helping you understand, manage & improve your mental health and money issues. You can change your cookie settings at any time. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. Sarah Cheesbrough. The healthcare professional to be a specialist in mental health. Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Eight in ten (80 per cent) of claimants recalled previously experiencing a face-to-face assessment, particularly if they were taking part in a reassessment (96 per cent), but also those submitting a new claim (64 per cent). If you would like to know more about DWP research, email socialresearch@dwp.gov.uk. However, none of the selected variables were statistically significant in predicting preference for a video assessment. Citizens advice. You can score enough points and get either the daily living part, the mobility part, or both. This is why you should say directly to the health professional what you constantly feel about your condition. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. You can score enough points and get either the daily living part, the mobility part, or both. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Unweighted base: Claimants who were uncomfortable with video assessments only (n=342). After your PIP assessment with questions on mental health, the DWP will assess the following information with the supporting evidence if you are eligible: The DWP will give you a letter if you have claimed your PIP or not according to your PIP assessment report. Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). Those who had PIP awarded or had an unknown outcome at the time of the survey were more likely to have received additional support (50 and 48 per cent respectively) than those who were disallowed PIP (44 per cent). Reasons given for feeling comfortable with a video call included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. Answers were coded afterwards. Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. We also use cookies set by other sites to help us deliver content from their services. Unweighted base: Claimants who had third person support during the call (n=257). Unweighted base: only claimants who are comfortable with video assessments (n=492). Claimants more likely to receive support included those having a benefit reassessment (28 per cent, compared to 17 per cent of those making a new claim), and those placed in the LCWRA group (27 per cent, compared to 9 per cent of those who were referred). Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. someone helps or encourages you to go out. That way you can refer to it in the assessment and make sure you tell the assessor everything you want them to know about your condition. The remainder had no preference. However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. They need to use that actual phrase. You will need to contact the assessment provider and request a home assessment. Seven in ten (70 per cent) of those placed in the LCWRA group said they would prefer a telephone assessment compared to just over four in ten (42 per cent) of those who had been awaiting further assessment. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). hello. So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. For both genders, predicted probabilities of preference for video assessments were very low, at 14 per cent for women and 12 per cent for men. Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). Email: psi@nationalarchives.gov.uk. When returning the form, you must include all tickets and receipts. For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Preference was, however, highly associated with the outcome of the assessment. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. According to DWP records, two thirds (66 per cent) were making a new claim while the remainder were undergoing a reassessment. Claimants reporting mental health conditions were slightly less likely to feel comfortable (74 per cent) than those who did not report mental health conditions (82 per cent). Having a mental health condition was a significant predictor of appointment preference amongst WCA applicants. Anna Marcinkiewicz You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. In total, 94 per cent of claimants were satisfied with how the telephone assessment was conducted. Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. Remaining answers covered a wide range of preferences about the length and conduct of the assessment as well as the mode of conducting the assessment (see Figure 28 below). Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Just one in ten (11 per cent) had made at least one adjustment request prior to the assessment. 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